Terms of Service
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of JetLenses, Inc., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Credit Cards
We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that is not responsible for the operation of, or content located on or throughout any such site.
Multiple Product Orders
For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. reserves the right at any time after receipt of your order to accept or decline your order for any reason. All declined orders will be refunded in FULL. All orders will be shipped only after a mandatory verification of prescription entered with respective MD or OD by Jet Lenses, unless a copy of of a valid prescription is uploaded by the customer. All prescription verifications are subject to a hold of eight business hours till MD/OD sends a response to our request.
Other Conditions
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. reserves the right to make changes to this site and these conditions at any time.
Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
We keep your personal information private and secure. When you make a purchase from , you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on other Websites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. is not responsible for the actions of third parties.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return with full refund. Please contact us if your MD/OD changes your prescription and you have unused, unopened boxes.

General Guidelines:

  • Lenses must be returned within 120 days of invoice date and accompanied by original invoice.
  • No lenses will be accepted without a minimum of 15 months expiration date from the current month.
  • Boxes opened or damaged or marked will not be accepted for return.
  • Boxes damaged in transit will not be a responsibility of JetLenses.
  • Do not send lenses in envelopes - they must be enclosed in a box.
  • Manufacturers retain the right to inspect lenses claimed to be defective.

Special Manufacturer Policies Honored by JetLenses:

Bausch and Lomb (800-828-9030) "90 day performance gaurantee" or defective lenses must be returned to B&L for refund. For requirements please go to or call 866-719-7117

Alcon (800-241-5999); Alcon Platinum Guarantee: full credit for returned Dailies or Air Optix brand plus a $40 credit (from Alcon) if the following apply:
  • Platinum Guarantee form is completely filled out
  • Return is accompanied by JetLenses patient receipt
  • The product is not expired.
Please see the platinum Guarantee for more details at guarantee.pdf

CooperVision (800-341-2020)
Defective lenses must be exchanged within 30 days from the invoice date. All defective and any remaining lenses must be returned with a copy of the original receipt. Packaging missing end flaps due to patient rebate redemption, or any reason, are ineligible for return. "100 Day It's OK Guarantee" boxes mus thave remaining unopened lenses returned within 100 days of purchase. 90 pack-85; 30 pack-25; 6pack-5. Eligible product for guarantee: Avaira, Biomedics, Biofinity, Proclear, Clear Sight and Vertex brands